Privacy Statement | e-Village

This statement was last modified on 4 May 2018.

On this page, we'll inform you about what data we collect when you use our website and/or use our services and products. We'll also explain why we collect this data and how we use it to improve the user experience. This way you'll understand exactly how we work.

This privacy policy applies to the services of e-Village BV. Be aware that e-Village BV is not responsible for the privacy policy of other websites and sources. e-Village BV respects the privacy of all users of its website and handles the personal information you give us confidentially. If you have any questions about this, you can contact us at info@e-village.nl.

Use of our services

When you sign up for one of our services, we ask you to provide personal information. This information is used to perform the requested service. The data is stored on secure servers of e-Village BV on servers hosted by AWS in Frankfurt. We will not combine this information with other personal information we may have.

The personal data that we may process are:

First name and surname

Gender

Address

Telephone number

E-mail address

IP address

Location

Information about your activities on our website

When you send an e-mail or other messages to us, we may keep those messages. Sometimes we will ask for your personal details that are relevant to the particular situation. This makes it possible to process your questions and answer your requests. The data is stored on secure e-Village BV servers hosted by AWS in Frankfurt.

Cookies and tracking pixels

This website uses "cookies" (text files placed on your computer) to help the website analyse how users use the site. The information generated by the cookies about the use of the website may be transferred to secure e-Village BV servers hosted by AWS in Frankfurt.

We place necessary, statistical and marketing cookies on our website. A necessary cookie has a purely technical functionality that makes the website work properly.

The statistical cookie collects anonymous data about the use of our website and helps us to optimise the website. The marketing cookies keep track of your surfing behaviour. This only concerns cookies from embedded content from YouTube and Wistia.

A tracking pixel is an electronic file (usually 1 pixel x 1 pixel) that is placed in an e-mail (such as our newsletter). By using a tracking pixel, we can see if an e-mail has been read.

Purposes

We do not collect or use information for purposes other than the purposes described in this privacy policy unless we have obtained your consent in advance.
To make contact via e-mail or telephone about services that you have purchased.
To provide services that you have purchased.
To report changes to purchased services and products via e-mail. You can always unsubscribe from this via the unsubscribe link at the bottom of the email.
To send newsletters and mailings that you have signed up for. You can unsubscribe from this (temporarily or otherwise) via the unsubscribe link at the bottom of the e-mail.
To gain better insight into our customers through research into your surfing behaviour. We do this only with your permission.

Third Parties

The information will not be shared with third parties. In some cases, the information can be shared internally. Our employees are obliged to respect the confidentiality of your data; this is also recorded in writing.

Retention period

The personal data we keep is kept no longer than necessary. The retention period is related to the purpose for which we have received or collected the data and any legal obligations. After each renewed interaction, we save the personal data for a maximum of 26 months. If you have any questions about this, please contact us via info@e-village.nl.

Retention period

We offer all visitors the opportunity to view, change or delete all personal information that is currently provided to us.

To make a request to access, change, transfer or delete your personal data or a request to withdraw your consent or objection to the processing of your personal data, you can e-mail info@e-village.nl.

We would like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Securing personal data

e-Village BV is aware that you are trusting us. We therefore see it as our responsibility to protect your privacy. If you feel that we are not properly protecting your personal data or are misusing it, please contact us via info@e-village.nl.

To protect your personal data, we have taken the following measures:

We do not collect or use information for purposes other than the purposes described in this privacy policy unless we have obtained your consent in advance.
To make contact via e-mail or telephone about services that you have purchased.
To provide services that you have purchased.
To report changes to purchased services and products via e-mail. You can always unsubscribe from this via the unsubscribe link at the bottom of the email.
To send newsletters and mailings that you have signed up for. You can unsubscribe from this (temporarily or otherwise) via the unsubscribe link at the bottom of the e-mail.
To gain better insight into our customers through research into your surfing behaviour. We do this only with your permission.

Changes, questions and feedback

We regularly check whether we are complying with this privacy policy. If you have questions about this privacy policy, you can contact us:

e-Village BV

Amersfoortseweg 10e

3705 GJ Zeist

030 - 698 80 80

info@e-village.nl

Privacy guarantee

e-Village officially received the Privacy Guarantee label on 16 April 2012. With this certification from the DDMA, organisations show their users that the personal data that can be used for advertising purposes is being correctly handled. Based on an enforcement regulation, the DDMA assesses whether organisations are properly adhering to the strict rules and legal obligations.